Poor support

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DNP
DNP Posts: 6 ✭✭
in My Mobile

Well, here I am, a month into trying to have my daughter's phone number ported over to Fizz and no sign from the support teamwhatsoever. While I have been assured that my support ticket is very important, there has been absolutely no response, no updates, no contact. No replies to my inquiries for an update. Just crickets.


I have the day off on Monday so I will see what kind of bundle deal Bell/Telus/Rogers will will give me to move 5 mobile phone lines over.

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,000 ✭✭
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    sorry wait for that

    we are users here you must contact the support

  • DNP
    DNP Posts: 6 ✭✭
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    Thanks. I know. As I said, I have a ticket in the queue, and I have tried to follow up to get an update. I'm just venting here, and expressing my disappointment.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,000 ✭✭
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    ok i understand you

  • elena code xzi4t
    elena code xzi4t Posts: 5,934 ✭✭
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    Hi @DNP

    While reading the forum, I discovered that the support lacks effectiveness. I hope that I will never need it.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,545 ✭✭
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    Unfortunately, being the customer support fully digital and only by chat in some specific period the wait could be longer than usual... even though lastly I noticed it's always quite long...

  • Gablav91
    Gablav91 Posts: 1,078 ✭✭
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    @DNP Oh, I'm sorry for that!

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