Hi, I couldn’t get sms&mms and can’t use mobile data
I new purchased fizz line, put on my phone Oppo Reno 2z model phone, I can call and receive calls but I didn’t get sms&mms and can’t use data. I try to send configurations from my fizz acount's page, still couldn’t get configurations sms. I used new sim card to another phone (on Iphone) it was work automatically .
Best Answer
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Hi
did you check this guide https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
You can also open a ticket form your account -> My Settings -> Contact Form -> Submit a complaint
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Answers
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Regarding the data https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You can try to configure the apn
in some phone you need to select the right apn as default and restart the phone
i didn’t ask before, do you have the data and sms included in your plan ?
the test with the iPhone is not really a good test for the sms and mms
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You cannot receive sms either... that's weird.
Try to follow the guides @Jess_i88b6 linked here and see if you can solve the issue yourself otherwise it's better to go through customer support
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you can also contact the green bubble support at the bottom right. https://fizz.ca/en/support
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Check the APN , restart phone!
Please note that: Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings. And restart your phone.
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