Service interruptions and reduced mbps download
Best Answer
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Hi @Tuttobono
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Did you try with the application or a computer connected with the ethernet cable, the wifi is not reliable.
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Try a factory reset the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it, wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem and check if the issue persists, since we saw that there might be some driver issues with the device itself.
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Answers
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contact support
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Why was my service down today (again - each week) and why is my download at 5.21 mbps for the last hours? I pay for a higher mbps download? How will you compensate me?
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Here we are users like you, and we can guide you through various manipulations and guides.
If you need more information about your problem, please contact the support as I mentioned above.
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Could be a problem with the connection, I would try resetting your internet and contacting customer support (they can help with it).
Go to FAQ and click the chat bubble
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If reboot and factory reset not work, then bubble chat in your account.
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Only support can help you with the information you are looking for.
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