Ticket for reimbursement
I opened a ticket for reimbursement for the days I had no Internet, but it seems the customer service misunderstands, he thought I still have no Internet and send the ticket to technical group. Should I use bubble chat or I wait for the news? I don't want to wait until the request expires (15 days after the day Internet service comes back). In plus, where can I find the credit in my account?Thanks for any suggestions.
Answers
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You should use bubble chat right away. You should be able to find the credit in: parameter/transactions history
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The chat will help to open a new ticket, or probably change the priority
The credit should be shown on the transaction history
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Thanks for that. I'll open the bubble now.
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You can also ask to change your alias :D, if you still want to change it
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You are welcome
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Yeah good idea👍
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Just finished bubble chat. It's the technical group in charge of reimbursement. At the same time, I asked for giving possibility to change the username ourselves in the community.
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You should contact them ( who knows maybe they scheduled you a appointment with the tehnician ) just to clarify the misunderstood.
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The technician had already visited us and resolved the problem (changed modem, that makes me think the modem is not really reliable). In fact, if they schedule a visit, they need send an email to confirm that .
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I see. Let us know how is advancing.
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Yeah. I'm waiting for the news.
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Let us know when you hear back..
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Customer service told me the technical team is in charge, they will confirm by email.
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Keep us posted please.
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Yeah, I will update
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Unfortunately it can take some time... I hope you are gonna solve it quickly
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I hope they do it with 400 MB speed
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