How do I return the modem

Cheryl H. #41293

I have unsubscibed and they will not send me the fr number to return the modem

Jess_i88b6

Hi @Cheryl H. #41293

These are the information from the guide

Before we get into the swing of things, know that based on the date you unsubscribe from your Home Internet plan:

1. You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.
2. Once your modem is returned, it will take (approximately) 4-6 weeks to receive, if applicable, your prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle.

Pack the modem carefully

Important: Make sure that nothing is taped on the modem, and its barcode is legible.

Find a box that is not too big to make sure the modem is snug and not tossed around. A box of size 12 ¼ x 9 ¼ x 5 ¼ inches is ideal. The box must also be sufficiently sturdy, so the modem is well protected. Canada Post has guidelines on the best way to wrap a package for shipping.

 

Have your return ID number handy

Download, print or write down your return ID number. Canada Post will need this number to print your free return label.

Hint: The return ID number is written right under the barcode:

There are two ways to find your return ID number:

1. In the confirmation email you received when you unsubscribed from Fizz.
2. In your Fizz account: Once signed in, go to My plans > Manage > Unsubscribe.  Below the button that says “Cancel my unsubscription”, click on See instructions for returning my Wi-Fi modem.

Head to a Canada Post deposit location

1. Once your Wi-Fi modem is packed and your return ID number in hand, head to a Canada Post deposit location. Find a deposit location
2. A free return label with your contact info will be printed by Canada Post and affixed on the box.
3. Keep the receipt with the tracking number that Canada Post gives you; it’s the only proof for the return of your modem.

Source: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

 

Derr

You need to have a confirmation email from Fizz before you can return the modem with Canada Post.

Jess_i88b6

Hi @Cheryl H. #41293

If you need to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110

 To find your return ID number in your Fizz account:

1. Log into your account and go to Manage.
2. Click on Unsubscribe.
3. Instead of the unsubscribe process, you’ll see a button that says: Cancel my unsubscription.
4. Below this button, click on See instructions for returning my Wi-Fi modem.
5. Here you’ll find return instructions, your unique return ID number and barcode.
6. This barcode will allow Canada Post to print your return label for free.

https://fizz.ca/en/faq/how-do-i-find-my-return-id-number

For any further questions:

https://fizz.ca/en/support

AK20230110

@Cheryl H. #41293

Here are some FAQ's about returning modem to Fizz ♥💚💖

https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

https://fizz.ca/en/faq/what-size-box-do-i-need

https://fizz.ca/en/faq/lost-or-broken-modem

Sébastien code ZXEL1

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number:

1. In the confirmation email you received when you unsubscribed from Fizz.
2. By returning to the Fizz unsubscribe process. Once you’ve unsubscribed, you’ll be able to access a shortcut to your return ID number.

 

To find your return ID number in your Fizz account:

1. Log into your account and go to Manage.
2. Click on Unsubscribe.
3. Instead of the unsubscribe process, you’ll see a button that says: Cancel my unsubscription.
4. Below this button, click on See instructions for returning my Wi-Fi modem.
5. Here you’ll find return instructions, your unique return ID number and barcode.
6. This barcode will allow Canada Post to print your return label for free.

 

IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date, or else you will be charged the amount of $225 (plus applicable taxes). 

Once your Wi-Fi modem has been handed off to Canada Post, keep the receipt you’ll receive. On it, you’ll find the tracking number to follow your package.

if you can't find it, contact the green bubble support at the bottom right https://fizz.ca/en/support

sman

Did you find your code?

FizzyFizz JQMPM

Did you receive the confirmation email by Fizz?