I would like to merge two accounts together

NadiaBadia
NadiaBadia Posts: 1 ✭✭
edited June 2023 in Your Fizz Account

Hello, I accidently created two accounts. One for my home internet that I have had with you guys for a while and another with my new Sim card for my mobile device. I would like to merge the two together please.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,006 ✭✭
    edited June 2023 Answer ✓

    Hi @NadiaBadia

    The short answer, unfortunately, is no. 

    As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to another. It is also impossible to group several accounts together. These are features we are working on, but for now, it is impossible. 

    The only alternative is to unsubscribe from the plan in the account you want to leave and resubscribe to a new plan from the new account. And that is why we are working hard to address this situation as soon as possible. 

     source: https://fizz.ca/en/faq/it-possible-transfer-my-plan-another-account

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