how i cancel my plan

Karu

my spouse is leaving the country i need to cancel his plan how i do so?

Jess_i88b6

Hi @Karu

This is the guide for the mobile

Cancelling WITHOUT keeping your number.

Once signed into your Fizz account, go under My plans > Manage my plan > Unsubscribe.

Once your request to unsubscribe is submitted, the deactivation of your plan will be done at the end of your payment cycle. In other words, you can use your plan until the end of your payment cycle since Fizz is a prepaid mobile service.

Good to know: If you change your mind, you can reuse your Fizz phone number up to 60 days after unsubscribing, whether to reactivate your plan or to use it for another plan in your account.

Cancelling and KEEPING your number.

If you wish to keep your phone number and transfer it to a new provider, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

 

To transfer your number, you need:

• The IMEI of your phone. To find it, dial *#06# on the phone you are using with your Fizz plan. If the IMEI number is more than 15 digits long, only use the first 15.

OR

• Your account number. You’ll find it under My plans > Manage my plan. It’s the 8 digit number starting with a 2 or 3, right under your phone number.

 source: https://fizz.ca/en/faq/unsubscribe

If you are talking about residential internet

If this really is goodbye

We’re sorry to see you go. As a friendly reminder, if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us.  

 

To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.

 

Don’t forget your modem

You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

How to return my Wi-Fi modem

Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.

Sébastien code ZXEL1

 @Karu

How do I unsubscribe from Fizz Mobile

Are your My Rewards upgrades activated on your mobile plan?

Based on your My Rewards level, you can enjoy free data and even a rebate on the price of your plan. Every month. Check my upgrades.

Is tere a plan or price that would better fit your needs?

If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan.

 

Do you know anyone who is looking for an Internet or mobile provider?

The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code.

If this really is goodbye.

1. We’re sorry to see you go. You can unsubscribe from your plan at any time, but the cancellation will officially take effect at the end of your current payment cycle. You will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.
2. For example, if you unsubscribe on day 1 of your payment cycle, your plan will be officially closed in 29 days. The only exception is if the cancellation occurs during the trial period.
3.  
4. Any money in your Fizz wallet will be automatically refunded at the end of your payment cycle.
5.  
6. If you took advantage of a promotional rebate on the suggested retail price of a phone on fizz.ca, the conditions that apply are here.
7.  
8. After you cancel your plan, you will still have access to your Fizz account. All information about your plan — including your transaction history and payments — will be kept for three years.
9.  
10. If this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us.

Cancelling WITHOUT keeping your number.

1. Once signed into your Fizz account, go under My plans > Manage my plan > Unsubscribe.
2.  
3. Once your request to unsubscribe is submitted, the deactivation of your plan will be done at the end of your payment cycle. In other words, you can use your plan until the end of your payment cycle since Fizz is a prepaid mobile service.
4.  
5. Good to know: If you change your mind, you can reuse your Fizz phone number up to 60 days after unsubscribing, whether to reactivate your plan or to use it for another plan in your account.

Cancelling and KEEPING your number.

1. If you wish to keep your phone number and transfer it to a new provider, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.
2.  
3. To transfer your number, you need:

• The IMEI of your phone. To find it, dial *#06# on the phone you are using with your Fizz plan. If the IMEI number is more than 15 digits long, only use the first 15.
• Your account number. You’ll find it under My plans > Manage my plan. It’s the 8 digit number starting with a 2 or 3, right under your phone number

Important: The transfer authorization is key.

1.  
2. Fizz will send a text message to the current user of the phone number to confirm their wish to transfer the phone number. Failure to reply “YES” to the transfer authorization request by the set deadline means that your request will be automatically cancelled, and you’ll have to start all over. If you don’t receive the transfer authorization request by text, contact us using the chat bubble.
3.  
4. Once your new provider has retrieved your phone number, they’ll advise us and your Fizz mobile plan will be automatically deactivated. Just remember, however, that you will not receive any prorated refund since Fizz is a prepaid mobile service.

Cancelling during the trial period.

1. Issuing you a refund is an essential component of our 15-day trial period. The trial period for members with an approved Proof of disability is 30 days.
2.  
3. Trial period refunds apply only to your plan’s monthly payment. Additional expenses such as Add-Ons, Travel Add-Ons and other expenses made via your Fizz wallet will not be refunded.
4. To receive your refund you must not have exceeded:

• The 15 days of the trial period (or 30 days for members with an approved Proof of disability);
• 50% of the data included in your monthly plan (unless you are a member with an approved Proof of disability). 
• If you respect the above criteria when you cancel your plan within the trial period, your cancellation request will be activated immediately and your refund will be done automatically.

Deceased member.

1. Following the unfortunate death of a Fizz member, a close friend or family member can disconnect their services.
2. To do so, please contact our Customer Service team using the chat bubble. Have ready an official document that proves the member is deceased. The rep will be asking for it, along with your contact information and the nature of your relationship with the concerned Fizz member.
3.  
4. The mobile plan will be deactivated at the end of the payment cycle, unless a specific request on that matter is made.

How do I unsubscribe from Fizz Home Internet?

Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet.

Are your My Rewards upgrades activated on your Home Internet plan? Based on your My Rewards level, we're talking up to $6 off the price of your plan. Every month. Check my upgrades

Is there a plan or price that would better fit your needs?

If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan

Do you know anyone who is looking for an Internet or mobile provider?

The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code

 

If this really is goodbye

1. We’re sorry to see you go. As a friendly reminder, if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us.  
2.  
3. To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem. 

Don’t forget your modem

1. You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.
2. How to return my Wi-Fi modem
3. Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund

Avoid doubling up

1. If you're planning to go from Fizz to another Internet provider, don't forget that you are responsible for unsubscribing and cancelling your Fizz Home Internet plan. Subscribing to a new Internet provider will not cancel your Fizz Internet services automatically.

Deceased member

1. Following the unfortunate death of a Fizz member, a close friend or family member can disconnect their services.
2. To do so, please contact our Customer Service team using the chat bubble. Have ready an official document that proves the member is deceased. The rep will be asking for it, along with your contact information and the nature of your relationship with the concerned Fizz member.
3. The Home Internet plan will be deactivated at the end of the payment cycle, unless a specific request on that matter is made.

Ivaylo_Code_W6WLS

Did you manage to cancel your plan finally?

AK20230110

If you don't return your modem you will be automatically charged the amount of $225, plus applicable taxes.

Easygolucky

https://forum.fizz.ca/en/discussion/comment/6690048#Comment_6690048

Yes! Don’t forget to return it

Easygolucky

https://forum.fizz.ca/en/discussion/comment/6690005#Comment_6690005

Wow so detailed thank you

Easygolucky

https://forum.fizz.ca/en/discussion/comment/6690013#Comment_6690013

Also very detailed thanks!

Derr

https://forum.fizz.ca/en/discussion/comment/6690048#Comment_6690048

Good to know!

FizzyFizz JQMPM

Did you cancel your plan and return your modem?