1 acct 2 numbers

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SkyHigh88
SkyHigh88 Posts: 138 ✭✭
edited April 2023 in My Mobile

Hey guys, is it possible to activate another number on the same acct I have now? So initially, i deactivated the nimber when I ported my number from another company to Fizz. When I login my acct, I see re-activate number? Will i lose my number now if I activate this on the same sim card?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,398 ✭✭
    edited April 2023 Answer ✓
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    hi @SkyHigh88

    Yes you can have multiple plan on the same account, each plan has exactly one number

    in order to reactivate an account you need a Fizz sim not associated with any active plan

    the plan must be closed for no more the 60 days

  • Derr
    Derr Posts: 5,792 ✭✭
    Answer ✓
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    No problem, you can have more than one number on your account

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,135 ✭✭
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    i think you be better off with a new sim card if its urgent ..you can use the same account

  • Jess_i88b6
    Jess_i88b6 Posts: 13,398 ✭✭
    edited April 2023 Answer ✓
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    Hi @SkyHigh88

    Do you already have a SIM card?
    1. How to reactivate your Fizz account when you have a SIM card:
    2. Go to the Reactivate page and log into your account.
    3. Review or adjust your plan details and click Confirm.
    4. Verify your phone number (if you are reactivating within 60 days) or select a new phone number. Learn more about changing your phone number
    5. Review your addresses and plan details, then click Submit.
    6. You go to the payment interface to pay for the first month of your new plan.
    Source: https://fizz.ca/en/faq/reactivate

    If you want to use the same SIM, you need to close the actual plan, wait that the plan is closed and only then you can use the same SIM.

    Then, if you really want to reactivate the account, that was closed for no more than 60 days you need a new SIM https://fizz.ca/en/prtnr/sim-card, and you will end up with 2 active plan (1 SIM is 1 number)

    Hopefully is clear

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