Has anyone gotten their home internet back in NDG yet?

lisamunra · April 2023

Going 4 days without home internet now and I keep getting kicked from chat support/getting vague answers. My data is down to almost none and I'm kind of losing hope for restoration today.

Is anyone still internet-less ? Would anyone be willing to gift some data by any chance ?

Any answer would be helpful :) thank you!

Jess_i88b6 · April 2023

Hi @lisamunra

here we are users Twitter videotron wrote that 95% of the problem were solved and they are still working hard to fix the rest

Sorry but I don't have any at this moment, since no one replied I would like to suggest, if you are on Facebook, to try to post your request in this group.

https://www.facebook.com/groups/partagededonnees

or

https://www.facebook.com/groups/327645502178275/

or

https://www.facebook.com/groups/fizz.hub

You need to post your referral code I order to be able to gift you the data

PS: I have already seen people asking for data without having a data option. Please note that you must have a plan that includes data in order to receive data as a gift.

Jess_i88b6 · April 2023

Here were to find the referral code if you don’t know

Inviting friends.

Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code.

To get your referral code, and to invite friends, follow this link:

Invite Friends to Fizz

You can also copy and paste your referral code and share it any way you like using your favourite social tool or network — email, social media, text, pen and paper… it’s up to you. But don’t forget to include a link to the Fizz subscription page.

Derr · April 2023

@lisamunra you need to give your referral code for users to give you data

Jess_i88b6 · April 2023

To contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/