I Need help with payment


my roommates left my appartement and he was paying the router and so he canceled it gave me the account and I have been trying to pay the month and reactivate the router and Wi-Fi but it just loads infinitely after I press purchase I have tried with two card I have not had internet for 4 days now I have been trying to get help from fizz from 4 different messaging options I had to spend 20 $ for 1 gb of data juste to try to get help and I have not gotten the slightest bit of help it’s really disappointing