Do you guys have any info about the wifi situation?

madao · April 2023

I made this post so that we can all share what we got as answers from the Fizz support team since the queue is very long and their answers are pretty broad.

My wifi works during the day but cuts off at 5 pm.

I tried reaching them three times but only talked to them once, they said they basically do not know when the wifi would be restored and that they are working on it, but I've run out of data and I think most of us did, so if anyone has any additional information you can share it with us!

Thanks

Dark · April 2023

I have talked to the rep also but they couldn't provide and ETA regarding when it will be back. I've been keeping track of videotron but its the same situation. Which area are you in ? My location never got the internet back at all :/

Sébastien code ZXEL1 · April 2023

have to be patient you have to be patient, it's the videotron teams and even videotron subscribers don't know much more

Easygolucky · April 2023

https://forum.fizz.ca/en/discussion/comment/6687118#Comment_6687118

Thank you for sharing

Easygolucky · April 2023

https://forum.fizz.ca/en/discussion/comment/6687119#Comment_6687119

I heard the same unfortunately. Just to wait it out nobody seems to know

Jess_i88b6 · April 2023

Hi @madao

There are many cables damaged by the storm, so I think your problem is related to that.You can try chatting with the support, but they are overwhelmed, so you will have to wait for a long time. Prepare yourself with a lot of patience.

The only info that we have are the following

This is the last information from Fizz, which can be found here https://fizz.ca/en/faq/status-services

April 7 2023 1:30 PM Important: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service. Our technicians are working hard, to re-establish our services, and we will be back online as soon as possible. Please note, that even if the power supply is back in an area, it is possible that telecommunications services remain affected because they too depend on the state of the electrical network. Thank you for your patience.

And this is the last tweet from Videotron, which is the owner of the cable, and it is responsibility to fix.