Internet

Woossaaa · April 2023

is there an update on the internet in Montreal? Still no internet here..

Sébastien code ZXEL1 · April 2023

@Woossaaa no update, have to be patient

the technicians are overwhelmed

Sébastien code ZXEL1 · April 2023

@Woossaaa restart your modem two or three times a day to see if its income

Dark · April 2023

@Woossaaa Still down for me also.

madao · April 2023

Still down for me, for some reason it works from like 12pm to 5pm and cuts off after

Easygolucky · April 2023

Sébastien code ZXEL1

Apr 9, 2023

@Woossaaa no update, have to be patient
the technicians are overwhelmed

I heard the same :/

Easygolucky · April 2023

Sébastien code ZXEL1

Apr 9, 2023

@Woossaaa restart your modem two or three times a day to see if its income

Good idea!

Easygolucky · April 2023

madao

Apr 9, 2023

Still down for me, for some reason it works from like 12pm to 5pm and cuts off after

Oh that’s so odd

Jess_i88b6 · April 2023

Hi @Woossaaa @Dark

There are many cables damaged by the storm, so I think your problem is related to that.You can try chatting with the support, but they are overwhelmed, so you will have to wait for a long time. Prepare yourself with a lot of patience.

This is the last information from Fizz, which can be found here https://fizz.ca/en/faq/status-services

April 7 2023 1:30 PM Important: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service. Our technicians are working hard, to re-establish our services, and we will be back online as soon as possible. Please note, that even if the power supply is back in an area, it is possible that telecommunications services remain affected because they too depend on the state of the electrical network. Thank you for your patience.

And this is the last tweet from Videotron, which is the owner of the cable, and it is responsibility to fix.

iceland · April 2023

You should follow the Videotron feed on twitter

Andrei_ref_R7VK1 · April 2023

madao

Apr 9, 2023

Still down for me, for some reason it works from like 12pm to 5pm and cuts off after

Similar thing was for me on Wednesday and Thursday, since Friday no Internet at all.

Derr · April 2023

Very unstable service the last few days

Orleans23 · April 2023

Non, j’étais 1 sur la file d’attente après plus d’une heure d’attente ce matin et tout d’un coup, je suis rendu à 39. J’ai décider de désactiver le service.