I still don’t have internet after 3 days

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SuprDave
SuprDave Posts: 17 ✭✭
edited April 2023 in Internet

i have no way of knowing when I’m getting my internet back. Everyone else around have internet but I don’t. Dave m trying to get feedback from fizz/Vidéotron but nothing other than there is an issue in my area and that they are doing everything they can to solve the issue….Sorry but that is not enough! We should be able to know if our internet service is or will be down and when we can expect a return to Normal. Bell does it! Maybe it’s time for me to change internet provider 🤬

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited April 2023 Answer ✓
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    Sorry @SuprDave

    Your neighbours are using videotron?

    If it is the case the problem must be a broken cable near your residence.

    The customer service are busy :( it will be difficult to get in contact with them

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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