How can I report my internet down?
I cannot find a way to report my internet down. the generic statement that there are some problems is completely useless. how can I make sure that my issue is already reported and being worked on?
Best Answer
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Hi @salemkhoury
The customer service agent are overwhelmed with all the requests, you can leave a message on facebook
But the cable is the same of videotron, therefore, for sure someone else already signal de problem.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Login to your account, go to
Settings -> Contact forms -> Submit a complaint
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with the ice, power and internet cuts, you have to be patient
you can contact support if they can green bubble at the bottom https://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca
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I would submit a complaint and open a ticket with customer service :) this can be done by going into settings
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Let us know if and when it gets resolved :)
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Good questions ⁉️
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I think you gotta wait and be patient, unfortunately…
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Sometimes screenshots can help (screenshots makes for less data footprint)
Open the Fizz app,
Click: Settings, Contact forms, choose a subject, submit a compliment , additional information field ( in here you can also attach a file must be a jpeg or pdf and smaller than 5MB. )
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Please let us know if it got fixed your internet connection...
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Yes take screenshots as well!
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You should follow the Videotron feed on twitter
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Hi @salemkhoury
There are many cables damaged by the storm, so I think your problem is related to that. You can try chatting with the support, but they are overwhelmed, so you will have to wait for a long time. Prepare yourself with a lot of patience.
This is the last information from Fizz, which can be found here https://fizz.ca/en/faq/status-services
April 7 2023 1:30 PM Important: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service. Our technicians are working hard, to re-establish our services, and we will be back online as soon as possible. Please note, that even if the power supply is back in an area, it is possible that telecommunications services remain affected because they too depend on the state of the electrical network. Thank you for your patience.
And this is the last tweet from Videotron, which is the owner of the cable, and it is responsibility to fix. Probably you can follow their feed
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Any update?
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My home Internet is back (H8T), not sure for how long though. Enjoying the life again 😄.
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Good for you!
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Is internet back @salemkhoury ?
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didn't come back to let us know...
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