internet issue

Matthieu C. #29229

Hello, i had my electricity back this morning with the internet too.

but 6hours later i just lost internet but still have eletricity.

So i don t really understand why if it came back after all the issue and was fix

thanks

Jess_i88b6

Sorry @Matthieu C. #29229

I am pretty sure that in your sector there are also cutted videotron cables.

Please take into consideration that the cable repair takes time, not all the problems are the same. Sometime they need the power to discover that the cable in broken somewhere else.

The customer service agent are overwhelmed with all the requests

If I can suggest, please be patient they are working very hard to repair all the damage

You can try to contact the support here we are users

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

normal there will be some cut

Andrei_ref_R7VK1

There are still some issues at data centers, be patient.

Derr

We gotta be patient

AK20230110

Resetting it could fix the connection between your modem and the nodes: disconnect the power cord and the coaxial cable. Wait a few minutes, reconnect the coaxial cable and the power cord.

I hope that helps

FizzyFizz JQMPM

Is it back now?

Derr

For most users yes