internet issue

Matthieu C. #29229
Matthieu C. #29229 Posts: 1 ✭✭
edited April 2023 in Internet

Hello, i had my electricity back this morning with the internet too.

but 6hours later i just lost internet but still have eletricity.

So i don t really understand why if it came back after all the issue and was fix


thanks

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited April 2023 Answer ✓

    Sorry @Matthieu C. #29229

    I am pretty sure that in your sector there are also cutted videotron cables.

    Please take into consideration that the cable repair takes time, not all the problems are the same. Sometime they need the power to discover that the cable in broken somewhere else.

    The customer service agent are overwhelmed with all the requests


    If I can suggest, please be patient they are working very hard to repair all the damage


    You can try to contact the support here we are users

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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