Cannot call/text/internet anymore
Hi there, I have a ticket opened 224633 or 224624 about number port problem. Thing is until this morning I could call/text and surf on 3G but not anymore, I get a No Service on the SIM. Which is a HUGE problem as I need to access my phone at least to call or text today.
I understand the problem but I need to know what is going on on the support side, if possible when the problem will be resolved, or if I can ask to delete the broken mobile plan, get refunded and get another one today (I got charged for a plan that does not work).
I got an email to change my number but all I have had is a Invalid Order message error. I am happy to change my number if it fixes the problem.
Please I need to communicate with someone on the support thanks (I have had no luck on the chat).
Answers
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Yo Seb, what? Sorry I miss something.
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try on facebook https://www.facebook.com/fizzca
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Already tried but I have not had any reply yet.
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my false understand who its in the juice
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😥,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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Sebastien thinks that your situation may be caused by a damaged cell tower because of the icy rain
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Oh I see, that's a possibility indeed. Though the underlining issue is not as it was escalated no later than yesterday morning. I can only wait for the support team with my ticket but I need to get this mobile plan working asap.
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One thing I dont understand is my plan is deactivated but I got charged for it! So why I was not refunded. If it was the case I would be happy to get another plan (and change this number that triggered the error on the first place). But I don't want to pay again for another plan without getting my money back first. It seems dodgy.
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Good luck!!
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we are subscribers here I understand
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Hi @Horuskov
These days the Fizz's customers service will be overloaded, you need to be patient
Sorry :(
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I get there are people with the same problem as I do. I hope my issue will be solved when the service is back. I will check on the service status and be patient.
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That really sucks :/ just try to be patient, I am sure they will get to you soon :)
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Yes hopefully
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did you succeed it is working
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I still have no service.
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How about this morning?
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Nothing. I might just get another sim from another mobile company.
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It is understandable, you cannot wait indefinitely without any estimated time of resolution.
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yes but whether it's fizz or another it happens bell fido virgin roger I also have them days no network
and I have not changed for another
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Yes! That really sucks
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Oh so it might not make a difference to change
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Keep us updated on what you do! My mom is having the same issue but she’s with Fido
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they think it’s just the tower for now because of the storm and will wait for service until Sunday the latest (when hydro is suppose to fix it)
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Hopefully it will be fixed by then
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I changed over to another mobile provider. I asked for the cancellation and reimbursement of the plan. The problem is not caused by the weather. I have no problem with Virgin and my bro uses Fizz without hurdle.
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we are waiting for your return for 2024 😂 joke
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