Cannot call/text/internet anymore
Hi there, I have a ticket opened 224633 or 224624 about number port problem. Thing is until this morning I could call/text and surf on 3G but not anymore, I get a No Service on the SIM. Which is a HUGE problem as I need to access my phone at least to call or text today.
I understand the problem but I need to know what is going on on the support side, if possible when the problem will be resolved, or if I can ask to delete the broken mobile plan, get refunded and get another one today (I got charged for a plan that does not work).
I got an email to change my number but all I have had is a Invalid Order message error. I am happy to change my number if it fixes the problem.
Please I need to communicate with someone on the support thanks (I have had no luck on the chat).