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@Mitch L. I’m travelling outside my coverage area. What are my options?
You can choose to get a block of data known as a Travel Add-on or pay as you go your data usage and your text messages (by the way, incoming texts are always free). You can even change your plan’s coverage if you’re travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend 😊.
Knowing which option is best for your travels will depend on how long you’ll be away, and how much you’ll be using your phone while roaming outside your coverage area. As a rule of thumb, a Travel Add-on will be better for long trips, while paying as you go will suffice for a quick getaway. But regardless of your choice remember to activate the roaming option of your phone, or else it'll block your usage.
- How much will it cost.
- To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel. Enter your destination. The site will show the prices for the available Travel Add-ons, as well as the applicable pay as you go rates.
- Know that the prices and the rates that are shown apply to a zone. A zone is a group of countries that all share the same rates. In other words, if you’re travelling within the countries of that zone, you can use the same Travel Add-on or enjoy the same pay as you go rates. When you’re researching the rates for a destination in your account, the link to discover all the countries included in a given zone is under the pay as you go option.
- Choosing a Travel Add-On.
- As of now, only Travel Add-ons for data are offered. Travel Add-ons to make calls will be available at a later time.
- A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle.
- To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel. Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one.
- Having data available on your phone can be very useful. You’ll love that GPS for instance to find your way when you’re out and about, away from home. Actually, who are we kidding. We use GPS all the time, right?
- Choosing to pay as you go.
- If you’re not planning to use your phone that much while outside your coverage area, paying as you go while you are roaming may be a good option.
- To pay as you go, however, you must add funds in your Fizz wallet. To do so, sign into your account and look up the pay as you go rates for your destination under My plans > Manage plan > Travel. All the way at the bottom, you’ll see the magic green button.
- If you run out of funds while roaming outside your coverage area, don’t worry. There is no surcharge when your wallet runs out of funds, although you won’t be able to use your services. If this happens, simply hunt down a Wi-Fi network so you can access your account and add funds to your wallet.
- Changing your coverage.
- If you’re planning a getaway somewhere in Canada or in the United States, make sure to do your math. Changing your plan's coverage might be an interesting option, and cheaper, than buying Travel Add-ons or paying as you go. Once the dates of your trip are set, pencil in the right moment to adjust your plan and choose the coverage you want so this change comes into effect in time.
- Be advised.
- As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. Calling or receiving calls and texts is not possible, even if you are using a VoLTE compatible phone, activated with a VoLTE compatible SIM card. When Fizz will offer VoLTE on its own network, this situation will be resolved.
- The details on VoLTE
- Hunting down Wi-Fi.
- Aaaah, Wi-Fi. Probably the next best thing since sliced bread. Connecting to Wi-Fi means you can use apps such as WhatsApp, Google Duo, Facetime and Messenger to make video calls. These apps use data and do not require voice coverage.
Read more :
Partner networks: How does expanded coverage work in Canada?
What is an Add-On and how do I buy one?
How do I add funds to my Fizz Wallet?
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Answers
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What's your question?
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Why do some calls and texts when in the U.S. not work?
When will this issue be resolved?
Stay in touch without voice coverage.
As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. This means that until springtime 2023, calling may not be possible based on your situation.
- When will this issue be resolved?
- All depends on your situation.
- > If you became a mobile member BEFORE March 16, 2022.
- Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States.
- > If you became a mobile member ON or AFTER March 16, 2022.
- Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.
- See the list of certified phones
- https://fizz.ca/en/faq/compatible-devices#3
- Stay in touch without voice coverage.
- Here are a few options to make and receive voice or video calls and send and receive text messages: WhatsApp, Google Duo, Facetime and Messenger.
- These apps use data and do not require voice coverage.
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This depends on where you are travelling and what your coverage area is.
If you are travelling within Canada or the USA, there are different ways to ensure you can use your phone. You can buy add-ons or add money to your Fizz wallet. If you subscribed after March 15, 2022, you can also use your phone for calls and data in USA.
However, if you travel outside these areas, you can only use data. To use your phone for calls and texts, you will need to buy an add-on or add money to your Fizz wallet.
remember the incoming text message are free everywhere.
If you want to know the price for the addon https://fizz.ca/en/travel
If you want more detail https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
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Hi @Mitch L.
If you are travelling withing your coverage area and you need extra data.
Sorry , I don't have any at this moment, since no one replied I would like to suggest, if you are on Facebook, to try to post your request in this group. https://www.facebook.com/groups/partagededonnees
or
https://www.facebook.com/groups/327645502178275/
or
https://www.facebook.com/groups/fizz.hub
And remember to share your referral code
Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code.
To get your referral code, and to invite friends, follow this link:
You can also copy and paste your referral code and share it any way you like using your favourite social tool or network — email, social media, text, pen and paper… it’s up to you. But don’t forget to include a link to the Fizz subscription page.
PS: I have already seen people asking for data without having a data option. Please note that you must have a plan that includes data in order to receive data as a gift.
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Try to explain better what your question is.
If your are going in the US and your plan doesn't include coverage in the US, you have to buy an add on
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I guess we’ll never know!
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Have a nice trip, hope all is well
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Yeah... no answers... We will never know
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