Data Roaming Not Working USA

Mark M. #5664

I have a Canada/USA coverage plan, however after arriving in the USA today, cellular data is not working for me.

My OS is up to date, I’ve turned off Airplane mode, cellular roaming is enabled in settings, and I even tried restarting my phone with no luck. I need data. Could someone assist?

Jess_i88b6

Hi @Mark M. #5664

Can you try to connect to T-Mobile or ATT network operator? Settings → Operators

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Mark M. #5664

Switching to AT&T worked! (The automatic selection had chosen Verizon.) Thank you!

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6677906#Comment_6677906

Nice, new bug or a feature of Fizz 🤣?