Can't change forum username

SJ22_Code_5VLST

Hi,

Can anyone tell me why my forum username can't be changed? I want to add my code in as I have seen so many other do but it says "I don't have permission".

Having the most unproductive conversation with chat. They won't give me a straight answer.

Thanks for any insight you can provide.

Jess_i88b6

Hi @SJ22

You need to contact the support they disabled it.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

CJ Ref Code B43SA

I had this interaction a few days ago as well, 4 different people over support just said to clear cache and try other browser and incognito; IE not at all helpful even after I told them all that was done and it's clearly just a forum thing, as shown by the screenshot. One CS who finally knew what he was doing finally just send a message to a forum mod to change it.

It's pretty ridiculous to not be able to change your own username, I agree, and to have to do 20 back and forth to just get it done.

Andrei_ref_R7VK1

Agree, this is weird.

SJ22_Code_5VLST

Thanks for responding. It's super annoying. I wonder why he won't just come out and tell me that?

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6677514#Comment_6677514

Hmmm I just spotted it as well.

Derr

Why make it simple when…