No movement on phone order?

IsaFF Posts: 1 ✭✭

I purchased a phone on the 21st, paid in full. It is now the 30th and it hasn't moved past "order confirmed", not into shipped or even "in preparation".

It still displays an estimated delivery date of the 25th, and I submit a ticket requesting an update 3 days ago but have received no response.

I'd really appreciate any kind of help or response regarding when I can accurately expect this phone to ship.