Can't make local calls

Wesley C. #16112
Wesley C. #16112 Posts: 5 ✭✭
edited January 2023 in My Mobile

I have an Ottawa 343 area code, but recently can't call 613 Ottawa area code yet I can call 514 Montreal number.

This is a recent issue.

Thanks

Best Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited January 2023 Answer ✓

    Hi Wesley


    You try to put 1 before your number ?

    You have a Canada plan ?

    you can contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

    Have a nice day

  • Stretch66
    Stretch66 Posts: 1 ✭✭
    Answer ✓

    I have had same issue since Thursday. I am in Ottawa with 613 number and Quebec coverage plan and can’t make any outgoing calls to Ottawa. Nor can my Mother. Only Quebec numbers work for outgoing calls. Fizz still hasn’t been able to fix it.

Answers

  • idanymite
    idanymite Posts: 1 ✭✭
    edited January 2023

    Having the same issue (I have a 613 area code number and cannot call within Ottawa). I contacted Fizz and they are indicating that we cannot make calls to Ottawa with the Quebec coverage (would need the Canada coverage). Not sure if this is a recent change...but it is contrary to the website...

    Wondering if anyone else has tried to contact Fizz with similar or different answer?

    https://fizz.ca/en/faq/subscription-area-and-coverage-area


This discussion has been closed.

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