Not delivered sim card

aslikoc
aslikoc Posts: 4
edited January 17 in My Mobile

I have ordered my sim card and now it says "It is delivered.". However, I do not have it and I have checked everywhere. What can I do now?

Best Answer

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 Posts: 3,880
    Answer ✓

    Hi @aslikoc

    Can you please check on your exterior door? 

    Sometimes the delivery man sticks the envelope on this door if he cannot join the person.


    If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

    1 Log into your account and go to My profile .

    2 Click on Order history See details.

    3 Click on the shipping number to go to the carrier’s website.

    4 Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered


    You can always contact the support

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