How to track sim card shipping?

aslikoc Posts: 4 ✭✭
edited January 2023 in My Mobile

I have ordered my sim card, but not able to track where it is. Is there a way to check on Fizz account/website?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,025 ✭✭
    Answer ✓

    Hi @aslikoc

    Here the information from the guide

    You can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My Settings
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website


    When will my SIM card or phone be delivered ?

    Delivery will depend on which shipping option you selected when you ordered.


    Express shipping (under 3 hours):

    • Available only for SIM card deliveries in the Greater Montreal Area.
    • Offered in the order process when we know we’ll be able to commit to this delay.
      • Expect your delivery:Monday to Friday, for an order placed between 8 a.m. to 6 p.m. EST (no delivery later than 9 p.m.).
      • Saturday, for an order placed from 8 a.m. to 2 p.m. EST (no delivery later than 5 p.m.).


    Standard shipping (2 to 3 business days):

    • If your delivery time spans a statutory holiday, delivery will take an additional day.
      • Expect your delivery:Within the week for an order placed early in the week.
      • On the following week for an order placed towards the end of a week.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:

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