Activation pending?

badinternet

My new fizz modem was dropped off hours ago and I still cannot connect to the internet. I can’t find any help :(

CJ Ref Code B43SA

Hello,

The fact that they connected and dropped it off doesn't mean it's set up yet.

Have you followed the instructions? There are a few steps you need to follow in the self-installation through the Fizz app detailed in the paper envelope you received or here: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

If all else fails, it's best to contact them directly if all your attempts at following the instructions have failed.

Facebook: https://www.messenger.com/t/fizzca

Chat bubble (usually slower): https://fizz.ca/en/support