No internet

Venkata

I am able to connect to the wifi however I see a message as no internet

Jess_i88b6

Hi @Venkata

Do you have the problems only on WiFi?

If yes :

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If no : https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

I will start checking the led status, this will give us a better understanding of your problems

Also can you try turn off the modem, disconnect the coaxial cable, wait 5 minutes, reconnect the coaxial cable turn on the modem, wait 5 minutes to see if you have your internet back.

You can chat in direct

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• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

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• Choose the option 💬 chat

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Venkata

Thanks it’s working now