Jessy_ref_i88b6 Posts: 3,914
Do you have the problems only on WiFi?
If yes :
If no : https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
I will start checking the led status, this will give us a better understanding of your problems
Also can you try turn off the modem, disconnect the coaxial cable, wait 5 minutes, reconnect the coaxial cable turn on the modem, wait 5 minutes to see if you have your internet back.
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Thanks it’s working now0