Asking to change my modem

MANSOUREH

I have a problem to connect wifi to my tv , it use to work well but now It's just working with wire and I did all advices from fozz comunity and YouTube, it's router problem

How can I ask to change my modem?

Jess_i88b6

Hi @MANSOUREH

If the modem is working for all the other device, it seems something in your configuration.

Did you already try to disable the band steering? https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Change Wifi channel?

Make an factory reset?

This guide https://fizz.ca/en/faq/some-not-all-my-devices-cannot-connect-wi-fi-how-do-i-fix

I am posting the guide instead copy and past the information

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