Does Fizz always provide such poor service?
After 4 days of waiting, the process of connecting the Internet from Fizz in my apartment began.
In the morning a technician came, plugged in the outlets, then looked at the wires and said that later a second technician would come and finish the work.
In the evening I received a call from the second technician and said he did not like my order, there is no apartment number.
I contacted support and it turned out that the order form does not validate the address and clients can specify incomplete addresses.
How is it that Fizz Internet connection requests are only checked by technicians whose job it is to connect the cable?
Don't you think you should notify the customer right away and not after 4 days of waiting?
Why is it that all support can do is cancel the order? The technician was at my house, I waited FOUR DAYS for him, and all the help I got was cancellation of the order and advice to re-create it? Do I have to wait another FOUR DAYS for your technicians?
After talking to the helpless support, I wrote a complaint, which was sent to the same operator named Robert with whom I communicated before, who just closed it.