I lost my phone las week, how can a activate my sim like my number of my lost phone?

xsimard4

I lost my phone las week, how can a activate my sim like my number of my lost phone?

Jess_i88b6

Hi @xsimard4

This is the full guide https://fizz.ca/en/faq/found-mobile, in short contact the support in order to associate the new SIM with your plan

Be prepare to send a copy of your ID to prove your identity, probably they will also ask a copy of the credit card associated with your plan, a suggestion, obfuscate part of the credit card number, probably the 8 number in the middle

To use Fizz again: 

 

• You can buy a new SIM card if yours was lost or stolen here: Order a new SIM card. Also, you can get a SIM at Couche-Tard
• After you have aquired your SIM card, please communicate with us via the chat bubble, to finalize the activation of your SIM card: Activate your new SIM card

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Facebook: https://www.facebook.com/fizzca/