Missing datas

CedB

Hi,

I am half way through my month and I have no data left. I have a 20gb plan and in the day by day details of the consumption amount only to 13gb. Where are the 7gb missing ?

Jess_i88b6

Hi @CedB

Did you check the utilization on your phone, to exclude a problem with the report.

This is a good guide https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Facebook: https://www.facebook.com/fizzca/

Claude J. #27154

It could have expire from a previous roll over ? Sadly I've lost some data like that but it's part of the game!