I am currently in USA and I am not able to make calls to USA

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Rodri
Rodri Posts: 1 ✭✭
edited December 2022 in My Mobile

Hello,

I just switched to Fizz 2 weeks ago, and I am currently in the USA. When trying to make calls within the USA it doesn't work. Similarly, when I call Canada, it occasionally does not work, and the same is true for receiving.

So basically the roaming is useless.

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  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓
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    @Rodri

    Hi, unfortunately for some subscribers, it is not possible to make and receive calls directly with their plan. You must subscribe from March 16, 2022.

    “If you became a mobile member ON or AFTER March 16, 2022.

    Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S.”

    https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work

    You can use your data to make and receive calls with certain apps like: WhatsApp, Google Duo, Facetime and Messenger.

    But it is possible to make and receive calls in certain territories, on T-Mobile's 2G network. Here is the procedure given by a subscriber familiar with American mobile networks.

    Going down South soon? Learn how to manage your Android phone networks in the United States

    https://forum.fizz.ca/en/discussion/comment/6650815

    Do not forget that Fizz limits the use of its partner networks to the USA and that it can block access after a period of 3 payment cycles.

    Hope this information will be useful to you.

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