Need info on payment processing

Ericb1

Hi, I did not make any change what so ever to my payment method but you guys keeps saying it declined. And even suspended my account. I can buy stuff online and even make payment for other bills with the same payment method. Now I need you guys to fix this asap.

Andrei_ref_R7VK1

There are quite a lot of payment issues recently. We are all users here so we can only give you some advices.

First thing is to check whether your name, address correspond in Fizz system and in the bank's system.

Second thing contact customer service and ask them to open a ticket. Open this link: https://fizz.ca/en/faq/resolving-issues and just scroll down until you see the green bubble with a question mark.

It was a similar situation discussed recently, maybe you could find a solution for you. Check this thread:

https://forum.fizz.ca/en/discussion/2638514/payement#latest

Jess_i88b6

Hi @Ericb1

This last day I read more and more users with the same problem of you, some are using Desjardins’s credit card.

They temporarily solve the problem using a prepaid Vanilla card from Mastercard or Visa is accepted for one-time payments. And make sure the word Vanilla appears on your card. Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

Can I suggest to

• Buy a Vanilla Cards
• Use the browser in private mode
• Register the new card and associate with your account ( https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information )

The steps to catch up and pay for your plan are the same whether your plan is at risk of being suspended or already suspended:

1. Log into your account on fizz.ca
2. Once connected, you should see a pop-up with your plan, explaining what you must do, and by when. *If you don’t see a pop-up, select the plan in question to see that same info. 
3. Click on button “Proceed to payment” and follow the on-screen steps. You can pay with the same payment method or add a new one.

Like I said is not the perfect solutions, but should be able to have your account up and running. The reactivation can take 2 hours.

You can chat in direct with the support, Sign into your account, follow the link on this page: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode and choose the option 💬 chat