Robayn Posts: 2 ✭✭
edited November 2022 in Internet

Is there anyway to delay my suspension by 1 day. I get paid on November 25 and my payment is due November 24 or they suspend my internet. Please let me know. Thanks.

Best Answer

  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓


    Hi, no unfortunately this is not possible because it is the system that applies the rules automatically. If a method of payment has not taken place, you must have received an email to inform you of this and you must follow the instructions received in this email.

    To pay for your Fizz plans, you can use:

    • Visa or Mastercard credit card
    • A prepaid Visa or Mastercard
    • Debit Mastercard or Visa Debit card

    Only one-off payments are accepted with Vanilla prepaid cards. But that's only the prepaid Vanilla card from Mastercard or Visa. You have to make sure that the word Vanilla is clearly indicated on the card.

    Could a family member or friend help you out for the next payment cycle?

    To contact customer service, open this link: and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session.

    Hope you find a solution very soon.

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