Is it possible to not find a friend when you try to add him as a Fizz contact?

YannL19

Hi, I tried many times to add one of my friend as a Fizz contact, but for some reason it doesn't work. I tried his phone number and his e-mail. Also don't bother asking me if he is really a Fizz member, the answer is, yes. I tried finding me and the result is the same.

Thank you in advance for your help.

Jess_i88b6

Hi @YannL19

Ask him to check the privacy settings https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community

How to change your Fizz privacy settings:

1. Go to My Settings in your Fizz account.
2. Scroll to Settings.
3. Click on Privacy.
4. Here you can select one of three privacy options:

• Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
• Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
• Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

YannL19

Thank you @Jessy_ref_i88b6