Ordering a phone with Paybright financing and not getting a confirmation?
I ordered an iphone and used paybright to pay. I received the confirmation email from paybright saying "thank you for choosing paybright... Fizz has processed your order and your payment plan has been confirmed".
I did not get an email confirmation from Fizz nor do I see it in my order history. I find this odd as it isn't the first time I order a phone using Fizz. In the chat feature, I am told that "I looked over your account and I see that the purchase of the phone, on our end at least, has been cancelled." Obviously this is strange since I didn't cancel my purchase that I just made. When pressed for more information, i.e. I just got a loan for this thing, what happened? I am told to contact Paybright. When I ask for more information about the cancellation, I am told, the site is under maintenance and they don't have access to their tools? I am told again to contact Paybright, and when i ask why my order was cancelled, again, directed to paybright?
Has anyone experience a mysterious cancellation of their phone the day the order was placed? And now I have a loan with Paybright for a product I won't be receiving?