Missing a SIM card out of my order

On August 25th 2022 I ordered three SIM cards however, I have received two of the three ordered. I have attempted to contact https://fizz.ca/en/contact-us to explain this situation to which I was promptly directed to https://fizz.ca/en/faq/how-do-i-order-sim-card. Now my concerns is not getting the opportunity to properly explain this will result in getting charged for this order. How can a user get this issue resolved without incurring additional charges?

Best Answer

  • J_L_79471_ref_F77OI
    edited November 16 Answer ✓

    @Gooter

    When we contact Fizz, the bot answers first, I guess the bot directed you to how to order a sim card.

    Try again, and this time reply to the bot "customer service", you'll be added to the waiting list to chat with a person and explain your situation.