Website unusable on Fizz internet

jeff9107

Hi there,

My bank website - td.com does not load when I am connected to my Fizz internet wifi. Or it loads very slowly and timeouts before the full page has loaded completely. If I switch to my mobile hotspot (rogers), the website loads right away. Is there anything that can be done to fix this? I have restarted my modem.

Thanks,

Jeff

Andrei_ref_R7VK1

I tried to open TD.com on mobile and home internet (both are on Fizz) and it opens without any problem.

Try to open it in a different browser, clean the cache, cookies, etc.

Jess_i88b6

Hi @jeff9107

Do you have a problem only with your bank?

Did you try to use a different browser?

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/