Why my international text cannot be received?

daydreaming · November 2022

Hi,

I have a Quebec plan with unlimited text. I tried to send text to my oversea friend, he said he didn't receive it. But when he send me a text, I can receive it. Then I reply his text but he still cannot receive it. What's the problem behind that? Can anyone advise? Thanks.

Sean

Mamie · November 2022

@daydreaming

Hi, if you have an unlimited texting plan, you should be able to text internationally with no problem.

Try putting the phone in airplane mode for a few minutes, this will force the phone to reset. For best texting results abroad, it is suggested to use the phone's native app and not a third-party app.

Check the network displayed in your phone, here is the procedure:

Android: Settings → Connections → Mobile networks → Network operators → Search for networks → Automatic/Fizz

iPhone: Settings → Carriers → Automatic/Fizz.

Also check if the SMSC number is correctly configured, perhaps following an update. The following sheet is very important:

“Make sure your phone is correctly configured for the Short Message Service Center (SMSC). The number configured in your phone must be: 1-438-520-0092.”

https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages no.8

If you are still having difficulty, contact customer service. They will be able to check and help you. Open this link:

https://fizz.ca/en/faq/resolving-issues and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

You can also use Facebook: https://www.facebook.com/fizzca/