SIM delivery

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Pooria
Pooria Posts: 2 ✭✭
edited November 2022 in My Mobile

I ordered a SIM. On my account says it's been delivered, but it hasn't

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  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓
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    @Pooria

    Hi, have you checked on your exterior door? Often the delivery man sticks the envelope on this door if he does not join the person.

    If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    If the courier service cannot make a new delivery attempt, contact customer service. Go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

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