SIM "Assigned to Another Member" Even Though It Hasn't Been Activated.

Eazy_M
Eazy_M Posts: 11 ✭✭
edited November 2022 in Your Fizz Account

I am trying to sign up and am having issues with the referral code entry not showing up so I did not complete my order, however now when I try to start over it is telling me the SIM card code is "Assigned to another member".


I had read the reviews about Fizz being a technical issue nightmare, but I shrugged it off given that's what people say about every telecom's company in the country. I'm starting to have second thoughts about switching at this point though...

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,848 ✭✭
    edited November 2022 Answer ✓

    Hi @Eazy_M

    If you entered the code in the previous try, this will block the code for couples of hours. This is more like a safety.

    You should wait before trying again or you should contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

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