About deduction

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Shuai
Shuai Posts: 1 ✭✭
edited November 2022 in About my account

Good morning! I stopped the FIZZ service in the first 6 days of the next cycle, however, FIZZ still deducted the payment for the next month, I would like to know how I can apply for a refund, thank you! good day!

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  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓
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    @Shuai

    Hi, the Fizz service is a prepaid service and the system automatically updates the payment. If, according to your payment cycle, there is something abnormal, contact customer service who can verify and correct the situation. Go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

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