I forgot my pin to acces the voicemails

jesusdkn

Hello, i forgot my pint to acces the voicemails, how can i reset it or get a new one?

Andrei_ref_R7VK1

Hi

To change your PIN go to

My Plans → Manage My Plan → Advanced Settings → PIN to Access Your Voicemail.

IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.

Mataze

Hi @jesusdkn

Yes it is possible either via directly your phone or via your account.

Activate your voicemail

1. Activate your voicemail by making a plan change, and adding the voicemail option (in My Plans > Manage plan > Make changes to this plan > Change plan > Visual voicemail).
2. 
   
3. IMPORTANT - Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. This change will come into effect at the beginning of your next payment cycle.
4. 
   
5. Without the Voicemail option added to your plan, the messaging service won’t answer any call.
6.  

Access your voicemail

1. To access your voicemail, hold the ''1'' key on your phone for a few seconds. For many phones, holding the ''1'' key the speed dial option to reach voicemail. This may vary between different phone models.
2. The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones.
3. If you are forwarding your calls to another number, the voicemail won’t pick up the call.
4. To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone. 

Source : https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

jesusdkn

Thank you!!