VoLTE
Hi.
This morning I received a mail telling me the transition to VoLTE sim card is complete... I tried to activate the function on my phone but, even whet the model is named as verified in Fizz list, a message appears telling me the network is not verified and my phone battery could be damage... Could anyone telling me what is going on? Thank you.
Best Answer
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Hi Luis, this message is not from Fizz or there was a sending error, because the VoLTE service is not yet active.
“........... when all Fizz phone numbers will migrate to the LTE network sometime in 2023...”
https://fizz.ca/en/faq/why-volte-important number 5
Check if everything is correct in your account.
You can also contact customer service to receive further information if there is anything abnormal. Go to this page: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
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