error code when using perk

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Christian D. 52969
Christian D. 52969 Posts: 7 ✭✭
edited November 2022 in My Mobile

Hi

When i try to use 1gb perk received after VOLTE switch, I get error code try again. Same on different device and browser.

Thank's

Best Answer

  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓
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    @Christian D. 52969

    Hi Christian, currently there are still modification and maintenance works on the Fizz website. It could be that some bugs are related to this work. The site was down for maintenance a few minutes ago.

    Also try to change browser, if possible, empty the cache and put it in private mode. It can help. May I suggest you wait another few hours or tomorrow to activate your gift.

    After some time, if your difficulty persists, contact customer service, they can verify and provide assistance. Open this link: https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session.

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