phone plans

mana23
mana23 Posts: 1 ✭✭
edited November 2022 in Internet

I want to reactivate my phone plan that I have not used for over a year with the same SIM card but a different payment method. But it says if I want to do that it's on a bill from your previous provider.

How can I reactivate with the same SIM card and phone number but a different payment method?

Best Answer

  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓

    @mana23

    Hi, normally the method of payment is not linked to the change of card or package. I think it's more due to the long period of time that you haven't used your mobile plan.

    Contact customer service and they can give you the best information on this. They will probably advise you to change to the new SIM card - VoLTE if you have the old card. Open this link: https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

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