Total of bill does not add up correctly

Andy_ref_87JI5

Hello everyone!

Has anyone seen an error in their bill before?

I have a 5gb plan for $33 plus vm for $2. My total listed for these two items these items is $60 according to my bill. This is my second bill and the first one was charged correctly. Is this a known issue to anyone?

Mamie

@Andy_ref_87JI5

Hi Andy, have you made any recent additions or changes to your package?

Can you go into your account and check in My Settings/Transaction History/All Transactions to see what your latest transaction details are. If everything is correct in your opinion, you should contact customer service who will check on their side and help you to correct the situation. Go to this page: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.

You can also use Facebook: https://www.facebook.com/fizzca/

Alexsolo

https://forum.fizz.ca/en/discussion/2637802/total-of-bill-does-not-add-up-correctly

Hi @Andy_ref_87JI5 ,

How do I fix a payment issue? | Fizz

Contact the support chat line to get to the bottom of the issue! Use the link above, then click on the green question mark icon.

elyboi

maybe contact fizz support?

Andy_ref_87JI5

After contacting customer support they confirmed the amount on my service agreement was incorrect. Possibly due to my recent change of package.

Thanks for the advice everyone