Intermittent loss of internet
Anyone else losing internet connection intermittently the last few days? I’ve tried power cycling the router but it’s still happening, internet’s out for about 2-3 minutes 5-10x a day. What else can I try while I wait for support to get back to me?
Best Answer
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Hi
What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in? You can also try a test using a different electrical outlet.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Can you provide a picture of the indicator lights on the front of the modem? What color? Flashing or solid? etc...
My device cannot connect to Wi-Fi. How do I fix this? | Fizz
In doubt, contact the chat support using the link above, and by clicking the green question mark.
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Check if the modem was rebooted as well, like lan/wan uptime. I had similar issue and the problem was that my modem was faulty. After it was replaced I have no issues so far 🤞.
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