Modem

Caro585

i’m already with fizz at home but it’s my ex-husband account. And the modem has a problem, he says that he hasn’t cancelled it but it’s not working. Is it possible to reconnect the modem and create an account for me?

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2637410/modem

Hi

What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Can you try electrically restarting your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

You might have to restart your devices connected to the wifi and with the ethernet cable too.

Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further. 

You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Alexsolo

https://forum.fizz.ca/en/discussion/2637410/modem

Bonjour @Caro585

If he cancelled the account and you have the modem, then he will be charged 225$ for not returning the device. :-)

You would need to create your own account and sign up for Fizz services, they will send you a new modem to use. You can select the auto-installation options if you don't need a technician, simply unpack modem from the box and plug it in the place of the current one.

Thank you,

Alex