Is it possible to transfer my old phone number if i have close my account since 2 month

Pirrenaud Posts: 3 ✭✭
edited September 2022 in My Mobile

Is it possible to transfer my old phone number to Fizz if i have close my account since 2 month from my phone provider?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    Answer ✓

    Hi @Pirrenaud

    In order to transfer a number, this must be active. If your provider allow the reactivation, you need to activate a transfert.


    When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process.

    Important to know

    • Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.
    • Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred.
    • It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution.
    • It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.
    • Failure to answer the transfer authorization request sent by text by your current provider by the set deadline means that your request to transfer your number over to Fizz will be cancelled. If you haven't received the transfer authorization request by text, you'll need to contact your current provider directly. 
    • Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. Your current provider could also block the transfer of your number if you don’t pay your last bill with them. 


  • FizzyWizz
    FizzyWizz Posts: 95 ✭✭

    Unfortunately, the answer is no. Only active numbers can be transferred. I'm afraid your only option is to start fresh with a new number, or to check with your old provider if it is possible to reactivate the line before transferring. I know that some prepaid providers for instance allow you to reactivate your account by topping it up with funds for up to 90 days after your account becomes inactive. So it wouldn't hurt to try and checking with them.

    Good luck :)

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