My card was stolen then i cancelled it. Now i have changed my card. How do reactivate my account?

Solange I.

My card was stolen then i cancelled it. Now i have changed my card. How do reactivate my account?

Mamie

@Solange I.

Hi Solange,

Unless you transferred it to another mobile provider, you can reuse your Fizz phone number up to 60 days after unsubscribing, whether to reactivate your plan or to use it for another plan in your account.

How to reactivate your Fizz account when you have a SIM card:

1. Go to the Reactivate page and log into your account.
2. Review or adjust your plan details and click Confirm.
3. Verify your phone number (if you are reactivating within 60 days) or select a new phone number. Learn more about changing your phone number
4. Review your addresses and plan details, then click Submit.
5. You go to the payment interface to pay for the first month of your new plan.

How to order a new SIM card:

1. Go to the Reactivate page. Scroll to the bottom of the page and click on Order a new SIM card.
2. Log into your Fizz account.
3. Select a reason why you are ordering a new SIM card and click Next.
4. Confirm your home, billing and shipping addresses and choose a shipping method*.
5. Confirm your payment details and click Submit.

* Depending on the shipping method you choose and the time of day you place your order, you will receive your SIM card within 2 hours or 2 days.

https://fizz.ca/en/faq/reactivate

If it's for the internet, you don't give a lot of information and it would be easier to talk to someone at Fizz who will answer all your questions. I assume that your payment has failed so follow the instructions on this link or contact customer service.

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

You can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the faster way.