Why are my calls being disconnected after 13 minutes?

Sepula

I am having an issue with my phone giving me a three beep warning while I am in a call and at 13 minutes my call drops. I am not sure what is going on?

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2637072/why-are-my-calls-being-disconnected-after-13-minutes

Hi

Please try restarting your device.

Which network are you connected to? If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.

If you are connected to Fizz Ext, try disabling the roaming option and connecting directly to Fizz network.

If you are already connected to Fizz network, try connected to Fizz Ext with roaming enabled and then revert back to Fizz network.

If you have another device you could test with, try putting the SIM card in the other phone to see if the issue persists.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814